Important notice / Processing time
until further notice, your orders may be shipped later than usually due to the extremely worrying Coronavirus situation in our country. We are trying to reduce the visits to the post office as much as possible and still keep the smooth work process.
We do take all the measures of precaution we can, we work healthy, we work only with washed hands, we regulary disinfect all the working surfaces and pack your orders very carefully.
From 16. 3. 2020 futher, we accept only payments in advance, as delivery of “cash on delivery” items will probably be interrupted due to measures taken by the Slovenia Post to prevent the spread of the Corona virus.
International transfer of shipments is extremely difficult. Because of the increasing number of flight cancellations and even airport closures we can ship only to some countries. The list of these countries is changing on a daily basis, so it is best to ask us about the possibility of delivery to your country via email and we will check our options. Please, do understand that because of limited mail transfer, international orders may take longer to arrive than usuall. Unfortunately, this is out of our hands.
our products are hand-made upon request and such work requires a lot of time. The production time directly depends on quantity of orders and is, of course, constantly changing. The current waiting list stands at about a week from order date/payment received to shipping.
We understand that you want to receive ordered products right away, but unfortunately this is not possible. We work with full steam and we kindly ask you for your patience. You are always notified about the expected waiting time via e-mail when submitting your order. If the processing time doesn’t suit you, you can cancel the order in the same day.
We do not accept urgent orders and we do not comply with the preferential treatment requirements.
Thank you for your understanding,