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Shipping costs and delivery

The table below shows approximate shipping costs for the most frequently ordered products. Since the ordered products can vary considerably, the shipping costs cannot be precisely determined in advance. Shipping costs are calculated individually when the order is placed and the customer is informed about them at that time.

The chart is strictly informative. Postage may differ from the listed one and is calculated for each individual order.

Domestic orders

Postage is charged according to the current price list of Slovenia Post and varies depending on the weight of the shipment, dimensions, and type of service. Upfront payment is the cheapest. When choosing payment upon delivery, the postage costs are more expensive and consist of postage, commission (1,45 EUR), and UPN payment order (that is 1,15 EUR up to the amount of 98 EUR, and 1,17 % of the total cost for amounts higher than 98 EUR) and are summed up in the table.

All shipments are dispatched with a tracking number, signature on delivery is not requested. Shipments in Slovenia are delivered via Slovenia Post in three working days after posting (we are not responsible for delays). We inform each customer when the order has been dispatched via e-mail and include the tracking number.

International orders

Postal costs for delivery to foreign countries are calculated according to the weight of the shipment, the dimensions of the shipment, the customer’s location, and the type of service. The default shipping method is via national post offices (standard delivery). Shipments are dispatched via Slovenia Post with a tracking number that the customer receives in a dispatch notification. A signature on delivery is not requested.

International shipments are usually not scanned while in transit between the origin and destination country. More detailed information is usually available when the shipment is picked up by the addressee’s domestic postal service provider.

Approximate delivery time (we are not responsible for delays):

  • Europe: 5-15 days
  • US: 2-4 weeks
  • Australia: 2-6 weeks
  • Canada: 3-8 weeks
  • Other countries: 4-8 weeks

International shipping upgrade

For international orders fast or express delivery is possible. As prices between countries vary considerably depending on the speed of delivery and the weight of the shipment, please contact us for an accurate postage calculation.

Delivery will be made via DPD, DHL, or GLS company within 1-5 working days, depending on the location, the shipment will be dispatched with a tracking number. We need the exact address, e-mail address and telephone number of the addressee solely to successfully ship and deliver the parcel.

Delivery problems

In case of delivery problems, please contact us via the email address [email protected] as soon as possible.

For any additional information, please contact us via e-mail.