Terms of business of Galgina, Simona Strle s. p. (hereinafter referred to as the “provider”) are compiled following the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce. Terms and Conditions determine the functioning of the website www.galgina.si, the rights and obligations of the user and the provider, and regulate the business relationship between the provider and the customer.
- Name: Galgina, Simona Strle s. p.
- Address: Hrastovec 60, 3320 Velenje, Slovenia
- VAT number: 50850946, VAT reverse charge under Article 44 of VAT Directive 2006/112/ES
- ID number: 7082550000
- IBAN: SI56 6100 0001 3956 610
- Contact: [email protected]
Availability of information (summary of legislation)
The Provider is committed to provide the buyer with the following information before he is bound by the contract or offer:
- company identity (name and registered office, register number),
- contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
- essential characteristics of goods or services,
- availability of items,
- terms of delivery of items (method, place, and delivery deadline),
- all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
- method of payment and delivery,
- time validity of the offer,
- the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the item,
- an explanation of the complaint procedure, including all details of the contact person or customer service.
Products named Galgina, which are published on the site www.galgina.si are part of the production program of company Galgina, Simona Strle s. p. All products are handmade and made in Slovenia.
Ordering and purchase process
The buyer and the provider communicate via electronic messages. The provider accepts orders via the e-mail address at [email protected]
1. Step: placing an order
The buyer sends the order to the provider via e-mail in which he states the information required for the successful submission of the order, production, and delivery. This information is listed next to each product on the website. The buyer and the provider agree on the details of the order such as type, size, color of the product, quantity, method of payment, and delivery. If the buyer places an inadequate order, the provider invites him to complete the order. If the buyer does not complete the order, the provider does not confirm the order.
2. Step: review and order confirmation
The provider reviews the order, checks the availability of the ordered items, and in response confirms the order or rejects it with a reason. In the message, the buyer is informed about the availability of products, price, delivery costs, and production time.
If the buyer chooses the upfront payment method, the provider issues a pro forma invoice and places the order in the queue for production. The pro forma invoice is valid for two working days or by agreement. If the buyer does not pay the pro forma invoice by the due date, the order is automatically canceled and the material for production is no longer reserved for the buyer.
If the buyer chooses the payment on delivery, the provider issues a confirmation of the order and places the order in the queue for production.
The provider can contact the buyer via e-mail to check the accuracy of the data or to ensure the accuracy of supply. Provider updates the buyer about the supply of items. If the processing period for the buyer is unacceptable, he shall inform the provider. The provider will remove the item from the order and return any already paid-up funds to the buyer. The provider will supply the rest of the items from the order or cancel the whole order if that is the buyer’s choice. The provider does not assume any liability for damage resulting from the longer delivery times or because of the absence of deliveries of items the provider does not have in stock. The supplier is not responsible for the accuracy of the measurements provided for the production of the ordered products.
The distance contract between the provider and the buyer is concluded at the moment when the provider sends an e-mail confirming the order. From this point on, prices, terms, and conditions are fixed and binding on both the buyer and the provider.
The buyer has a chance to cancel or change the order via e-mail at [email protected] within 24 hours of the received confirmation of the order.
Right to refuse an order
The provider reserves the right to refuse the order. Reasons for rejecting an order may include, but are not exclusively limited to: inability to fulfill the order due to the insufficient stock of material or inability to produce; identified increased payment risk of the buyer; the order fulfilled in violation of the general conditions; buyer’s unresponsiveness to email; rejected, uncollected or unpaid shipment from a previous order; obvious errors in the price list. The provider informs the buyer about the rejection of the order or withdrawal from the contract via e-mail or telephone.
3. Step: production and dispatching of the order
The provider prepares items within the agreed deadline, dispatches, and informs the buyer via e- mail. The contract concluded at a distance (order) is available to the customer in electronic form via e-mail. All documentation, including the contract, is kept at the company’s headquarters in electronic and/or physical form in compliance with the applicable law.
Prices expressed in EUR (€) are valid at the time of placing the order and do not have a predetermined validity. Product prices do not include delivery costs and VAT (VAT is not charged based on paragraph 1 of Article 94 of the Value Added Tax Act). Prices are valid in case of payment with the payment methods below, under the conditions below. From the moment the distance contract is concluded, all prices and other conditions are fixed and apply to both the provider and the buyer.
The provider reserves the right to unannounced price changes. If the price of the item changes during the processing of the order, the price is valid when placing the order. In case of incorrect price information, the provider allows the buyer to withdraw from the purchase.
The provider accepts the following methods of payment:
- by transfer to the bank account of the provider according to the issued pro forma invoice,
- by transfer via PayPal by prior arrangement at email@example.com
- payment upon delivery (only for domestic orders),
- with cash at various events, fairs, stalls.
Payment is possible in a one-time amount. The provider issues an invoice to the buyer on a durable medium or in electronic form (pdf document), with a breakdown of costs and instructions on how to withdraw from the purchase and return the items, if necessary and even possible. The buyer receives an invoice at the same time as the ordered products upon delivery. The buyer is obliged to check the correctness of the invoice data and should notify the provider of any errors within eight days from the date of the receipt. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
Discount and gift certificates
Discounts are clearly stated next to the products (these can be from stock or made to order). Discounts do not add up and cannot be converted into cash payments. If the buyer buys the product before the discount, he is not entitled to additional discounts, even if the same products are discounted. Discounts are valid for a certain period and until the stock is sold out, unless otherwise announced. The provider reserves the right to run out of stock of a particular product during the discount period and it is no longer possible to make it.
Gift certificates are issued by the provider for any rounded amounts and can be issued in physical or electronic form. The buyer uses the gift certificate by giving the unique code of the gift certificate
to the provider when placing an order. Gift certificates are non-transferable and cannot be exchanged for cash. For purchases that are lower than the value of the gift certificate, the provider does not refund the difference. For purchases in which the amount is higher than the value of the gift voucher, a surcharge is possible. Gift certificates are limited in time and are valid for 6 months from the date of purchase. In the event of theft, loss, destruction, or unauthorized use, the gift certificate is not refundable.
Shipping and delivery charges
The provider offers domestic and international shipping. The provider charges the delivery costs according to the price list of the delivery service and the buyer gets informed when confirming the order. Delivery costs are added to the value of purchase. All shipments are dispatched with a tracking number. The buyer is informed of the approximate delivery time and delivery provider when placing the order.
The provider ships domestic and international orders via Slovenia Post by default. If the buyer and the provider agree, or if the provider decides this will provide a much better service, international shipping is also possible through courier services.
When choosing payment upon delivery, the buyer also pays the payment order (UPN form) in addition to the order costs according to the valid pricelist of Slovenia Post. These costs are not included in postage.
If the addressee is not available upon delivery, the consignment will be waiting at the delivery post for 15 days or as long as specified by the addressee’s delivery post, then it will be returned to the provider. In the event of re-shipment, the provider charges the buyer all costs associated with the non-acceptance of the shipment and re-shipping. The buyer is obliged to take over the ordered goods and pay the order costs if he has chosen payment upon delivery. Not accepting the goods is not understood as withdrawal from the contract.
If the buyer decides to withdraw from the contract after the consignment has been dispatched, he takes it over and returns it to the provider. In case the buyer does not pick up the consignment and it is returned by the post office, the provider reserves the right to charge handling costs at the price of actual costs.
The provider will make every effort to dispatch the ordered goods as soon as possible. The shipping time/delivery time relies on delivery providers, it (and any delays) is not controlled by the provider and is not included in the production time. No refunds are issued for the exceeded shipping time/delays. The shipment is considered lost if it doesn’t arrive in 2 months and refunds for lost shipments are possible only after that period based on the result of the postal inquiry/claim.
The provider is responsible for damage and loss of goods until the moment when the tracking of the shipment shows that the shipment has been delivered. If the tracking of the shipment proves that the delivery was made and the buyer did not receive it, the provider is not responsible. In this case, the buyer must contact the delivery service provider or report the loss or theft of a shipment.
The provider is not responsible for costs caused by the international transfer of shipments (custom fees, taxes, commissions). Any additional costs must be paid by the buyer, as they are incurred under the law in force in the country of destination. The buyer is obliged to inform himself about these costs before placing an order, the provider does not calculate these costs, does not include them in the price, and does not return them under any circumstances. If the buyer considers he has been charged the wrong costs, he has to appeal to the formal institutions (customs office) of his country.
The right to withdraw from the purchase, returns
The buyer has the right to withdraw from the contract/purchase within 14 days of taking over the goods without giving a reason for his decision. The buyer shall notify the provider about the decision via e-mail at [email protected] or by mail send to Galgina, Simona Strle s. p., Hrastovec 60, 3320 Velenje, Slovenia. A withdrawal form is not required, as an unambiguous statement by post or email is sufficient.
The only buyer’s cost regarding the withdrawal from the purchase is the cost of returning the goods. It is necessary to return the goods to the provider together with a copy of the invoice within the period of 14 days from the communication of the withdrawal. Items must be returned in their original packaging, intact and unaltered unless the items are faulty, lost, or destroyed, its quantity has been reduced and that is not the buyer’s fault.
Refund payments will be carried out as soon as possible, or at the latest within the period of 30 days of the received message of withdrawal. The provider can withhold the refund until the items are returned or until the buyer shows the proof of shipping them back. A refund shall be enforced on the bank account of the buyer. The return of the received goods within the deadline of withdrawal is considered to be understood as the message of withdrawal from the contract. The provider accepts returns to the following address Galgina, Simona Strle s. p., Hrastovec 60, 3320 Velenje, Slovenia. The provider does not accept payable consignments.
According to the Consumer Protection Act (ZVPot), the buyer does not have the right to withdraw from the contract if the product was made according to detailed instructions, or tailored to the buyer and his personal needs (made-to-measure). The provider is not responsible for any incorrectly given measurements needed for the production of the items.
The provider is responsible for material defects in products such as:
- the product does not have the properties necessary for its normal use or selling,
- the product does not have the properties necessary for the special use for which the buyer buys it, but it was known to the provider or should be known to him,
- the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed,
- the provider has delivered a product that does not match the sample or model presented.
The suitability of the goods for normal use is assessed in the light of usual goods of the same type and taking into account any provider’s statements of the good’s characteristics made by the provider by item presentation, indication on the items themselves, or advertising. Product wear resulting from use is not considered a material defect.
The buyer can claim a material defect 2 years after the purchase. Complaints of the defect must be reported within 60 days of the discovery of a material defect and must be made in writing, sent by e-mail at [email protected], or by mail to the address Galgina, Simona Strle s. p., Hrastovec 60, 3320 Velenje, Slovenia. The complaint must contain an indication of the item or more of them, a detailed description of the defect complained of, and a copy of the invoice.
The buyer must allow the provider to inspect the product. The provider replies to the buyer within 8 days at the latest. If the complaint is justified, the provider offers the buyer to eliminate the defect of the item, refund the amount paid in proportion to the defect, replace the item with a new faultless item or refund the amount paid. The provider does not cover the cost of returning the items that are subject to a complaint if no error was found on the part of the provider. Returned items must be adequately protected against damage during transport.
If the wrong items are delivered, the customer shall return the delivered items, and the provider will replace them free of charge with the appropriate ones. In this case, the provider covers the delivery costs.
Warranty of quality
All Galgina products are made with all care and precision from quality materials. The provider does his best to satisfy the buyer and meet their needs with Galgina’s items. If the buyer is not satisfied with the products or believes that they are not as expected, the provider asks the customer to contact him via e-mail at [email protected] so that the customer and the provider can resolve the situation in an agreed manner.
Personal data protection
The provider undertakes to permanently protect all personal data of the user. The provider keeps the personal data of buyers for an indefinite period: name and surname, e-mail address, contact telephone number, primary address, and delivery addresses, country of residence, time, and archive of communication with the provider. The provider will use personal data exclusively to fulfill the order (delivery purposes, sending information materials, offers, invoices) and other necessary communication. Under no circumstances will the user’s data be passed on to third parties.
Communication and language
The provider will contact buyers through the means of distance communication only when the buyer does not oppose it explicitly. It is possible to conclude a distance contract in Slovenian or English language.
Limitation of liability
The provider shall do his best to ensure the correctness of the data which are published on his pages. Despite this, the provider can fail to fix the data on web pages such as properties of the item, date of delivery, or price. In such a case, the provider will notify the customer about the changes and allow him to withdraw from the contract or will offer the replacement of the ordered item. The provider is not responsible for the consequences of product use, the buyer is using all items at his own risk.
Although the provider tries to ensure accurate photos of products, it is necessary to understand all photographs as symbolic. Photos do not provide properties for items. Each item is unique, so there may be minor variations in color or pattern.
The provider has the option of withdrawing from the contract with the customer only if an obvious error is established (Article 46 of the Civil Code). An obvious error is defined as the essential characteristics of the object and all faults that are according to trade convention or the intention of the customers considered decisive, and for which in case of knowledge, the provider would not confirm or conclude the contract. This also includes obvious price errors.
The provider reserves the right to change the Terms and Conditions at any time and in any way, for any reason, and without prior notice. The provider does not take responsibility for the non-functioning or closure of the website.
All published contents are owned by the company Galgina, Simona Strle s. p. Any copying, quoting, copying, copying and dissemination is prohibited without the written consent of the company.
Complaints and disputes
Provider subscribes to the legislation on consumer protection. The provider is trying to comply with his duty to establish an effective system for dealing with complaints and determined a person whom, in case of a problem the buyer can connect with via e-mail. The complaint shall be submitted via the e-mail address at [email protected] The complaint process is confidential. Any disputes that arise between the buyer and the provider, the parties will try to resolve by mutual agreement.
Out-of-court settlement of consumer disputes
Under the legal norms of the relevant legislation, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the customer following the applicable Out-of-Court Settlement of Consumer Disputes Act.
Under the legal norms of the relevant legislation, the provider publishes an electronic link to the online consumer dispute resolution platform (SRPS). The platform is available to customers online here.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. Regulation (EC) No 524/2013 of the European Parliament and the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
The Terms and Conditions are valid from the 4th of December 2022.