Shipping costs and payment methods

  • POSTAGE

We notify each customer about the shipping costs for a specific order. However it is understadable that many customers are interested in this costs before they decide to place an order, so we prepared a chart with the approximate shipping costs for the most frequently ordered products.

Postage depends on the weight and is calculated according to the current price list of Slovenia Post, which delivers all orders within Slovenia. All consignments are sent by registered mail, so the customer’s signature is required upon delivery. Please note that postage cost also varies according to the method of payment (registered mail is cheaper than registered mail with payment on delivery).

Total shipping costs for payment upon delivery consist of postage, ransom (1,22 EUR) and UPN payment order (that is 1,05 EUR up to the amount of 98 EUR, and 1,07 % of the total cost for amounts higher than 98 EUR) and are summed up in the table.

Postage depends on the properties (number/size/width/combination) of the ordered products and materials used, so the chart is strictly informative.

Approximate delivery time (we are not responsible for delays):

  • Slovenia: 1-3 working days
  • Europe: 5-10 days
  • US: 1-4 weeks
  • Australia: 2-6 weeks
  • Canada: 4-8 weeks
  • other countries: 4-8 weeks

We inform each customer when the order has been dispatched via e-mail. Tracking number is for home customers provided on request only, but we always add it to the dispatch notification for international customers. Some countries do not have a contract with Slovenia about scanning shipments, so it is not possible to obtain accurate information about shipment location after they leave Slovenia. Such countries are for example: Austria, Canada, Australia.

 

  • PAYMENT METHODS

For home orders, we accept payment in advance (UPN payment order, PayPal) and payment upon delivery.

When the payment in advance is chosen, we will first send you the quotation, and will ship orders only after receiving the payment.

For international orders we accept only payment in advance.

 

For any additional information, please contact us via e-mail.
Galgina team